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Frequently Asked Question!
Our Exchange and Return Policy:
– Replacement and return is the right of all our customers, and it includes all the products that we offer in our store.
– All products offered in our store are subject to exchange and return policy according to the terms and conditions stipulated on this page.
– Return or exchange is possible if the product is in the same original condition when purchased and wrapped in the original packaging.
– Return within three (3) days and exchange within seven (7) days from the date of purchase.
– Please contact us via the Contact Us page or via our phone numbers in order to request a return or exchange.
– Please photograph and send the product with specifying the city, address, and order number, to be replaced with another product in case the product is corrupt or has a specific defect, or is not used according to the agreed upon.
– The full amount is refunded to the customer if the product he reached was completely different from the product description on the product page on our website. We are not responsible for any expectations of the use of the products by the customer that we did not mention on the product page on our website.
– Deduct 30% or value of not less than 25 dirhams if the customer does not want the product and has no defect or problem mentioned.
Our team is more than happy to take your product order into consideration. We will ask you about what you are looking for and we will bring it to you to your door. Your trust in us is the key to our success.